I need support - how can I receive it?
Support is available for all our customers through online cPanel Flash tutorials, a support ticket system, e-mail and 9am - 8pm freephone telephone support (Business+ users may have extended hours, depending on contract.)
There are no extra charges or hidden costs - just a simple e-mail or phone call with a friendly person ready to assist. See the page footer for details on our average support ticket response time, taken directly from our database - far under half an hour!
In addition to this we have created a comprehensive knowledgebase, and are frequently adding to it and updating it. If you can't find what you are looking for here, or require a human response, please contact us and we will be happy to help.
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Most Frequently Asked Questions
- An Introduction to the Vidahost Client Centre
- About cPanel and WHM
- Setting your domain's nameservers
- What is the procedure to switch from PHP4 to PHP5?
- I already own a domain. How can I host it with you?
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Testimonials
A friend recommended Vidahost and he said that Dom and Seb used "due diligent effort" to make things work. I was very concerned.....read more
A friend recommended Vidahost and he said that Dom and Seb used "due diligent effort" to make things work. I was very concerned because my domain name is hosted elsewhere and I wanted to make sure I had no down time for my site. (I was dealing with 3 different countries).
Dom and Seb got everything set up perfectly. And over a weekend no less. Hands down, outstanding service.