We pride ourselves on our technology and select only premium providers of the latest equipment. We don't skimp on hardware and we don't overcrowd servers: we only offer what we can provide.

All our hosting is based in the leading Bluesquare datacentre in Maidenhead.

Our servers are connected to a leading Cisco-powered, multi-homed BGP network for the ultimate in reliability, even if one provider should experience issues. This commitment to choosing the best provider, rather than the cheapest, has gained us 18 months 100% network uptime.

For the technically inclined we have provided further details below; if you would like further information on any aspect of our networks or hardware, please contact us.

Service Level Agreement

We guarantee a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance at least 48 hours in advance.

Backup policy

We have a stringent backup policy to ensure that if you accidentally delete data, we should be able to help.

• Fault-tolerant disks (RAID 1 or 5)
• Regular on-server backups and free restoration of these files
• Regular storage of backups to a separate server
• Redundant DNS servers in separate locations for maximum reliability

All Business+ packages also include daily off-server backup storage with algorithmic integrity checks.

Please note that we do not guarantee the reliability or presence of our backups and strongly advise all our clients to keep local backups of their data. Our backup methods must not replace your own backup responsibilities. If your website holds critical data, please contact us to discuss your needs.

Server locations and specifications

We use the latest stable equipment from leading vendors, including:

• Dual Intel Quad-Core processors
• Redundant SCSI hard drives
• Professional-grade Error-Correcting RAM
• Tuned servers with PHP and MySQL caching for maximum performance

All our servers run the user-friendly cPanel/WHM control panel, with the Fantastico system which provides easy installation of over 30 popular scripts.

UK servers

Our typical UK servers are Dual processor, dual-core Intel Woodcrests with 2 - 4Gb RAM and multiple hard disks configured in hardware RAID1. This provides incredible performance, making them among the most powerful servers in our market.

These servers also feature PHP 4 and PHP 5 with MySQL 4.1 and the latest anti-spam, anti-virus and phishing filtering technologies.